Terms and Conditions

Services, Payments, Refunds and Privacy

These Terms of Use (together with the documents referred to in them) govern your use of our platform and its related websites, services, applications, and tools. By using the services you confirm that you accept these Terms of Use and that you agree to abide by them.

The “Breezeways Autocare” platform is operated by Breezeways Automotives (“We”). Contact details can be found on our website at breezewaysautocare.com

Part B of these Terms of Use sets out certain terms and conditions which are applicable to any person registering as a Customer and using the Services of breezewaysautocare.com

1. Registering as a Customer

In order to benefit from all the features of the Services available you will need to Sign-Up with us by filling the Sign-Up form. You will be asked to provide certain information about yourself including your name, contact details and vehicle
information. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.

2. Provision of Services to Customers

Following Sign-Up, we will make certain services available to you free-of-charge. The services will include the ability to search services for automotive repair or servicing to perform for your vehicle, ability to view detailed scope of services and their services prices and ratings information and the ability to post feedback and ratings in relation to services rendered via the platform. We reserve the right to add, change or remove services from our platform at any time, and may make certain services chargeable at our discretion. You must only book a service if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to the services rendered if you have used them as a result of your use of the website. We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

3. Provision of Payment Platforms to Customers

Some services made available for booking to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third party payment gateways. By making a payment through breezewaysautocare.com, you undertake that the credit or debit card details, or third party wallet login credentials that you provide are for your own credit or debit card, or wallet account, and that you have sufficient funds to make the payment for the services booked.

We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning. The total price shown for services is inclusive of the items described for that service and may not include additional services found to be required at the time of availing your service. In such a case Breezeways Autocare will discuss any change in scope with you and additional agreements or payments post seeking your approval post the consultation and providing the quotation verbally or via a document.
In cases where cash on delivery (COD) is offered and selected as a payment method, full payment must be made directly to Breezeways Autocare at the time of service completion. In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by Breezeways Autocare and are encrypted by the payment provider selected to ensure security. Appointment cancellation done before the car is picked up will be eligible for a refund. Breezeways Autocare reserves the right to waive off the cancellation fee when deemed appropriate. However, if the cancellation happens after the car is
picked up, no refund will be made.

Part C of these Terms of Use set out certain terms and conditions which are applicable to all users or customers.

PARTS: We use genuine and original parts that are supplied by the manufacturer directly or via their authorized distribution channel. Refund on parts is subjective to claimable policies that are set by the manufactures in perspective to manufacturer provided warranties/guaranties assigned on the part. Breezeways Autocare would assist you claim these warranties as per the guidelines set by the part manufacturer. In order to expedite the process, wherever Breezeways Autocare sees fit, we will replace the part and claim the warranty on your behalf. However this is subjective to the ability of Breezeways Autocare to accommodate the risk of part replacement and the success factors associated to the refund provided by the manufacturer.

Labour: We provide a warranty on labour performance rendered on your (customer) vehicle. For Basic and Standard services we provide a labour warranty of one month or 500 km and for Comprehensive services and overhaul we provide one month or 1000 km, whichever occurs first. However the labour warranty only covers the scope of services rendered or the parts/segments of the car that was operated upon. Any other damages or complaints that aren’t associated to the original scope – Breezeways Autocare shall not be liable to provide a refund or re-render services under the same billing.

Pick up and Drop: We only pickup and drop cars that are insured and are legally permitted to be driven on road. We assign professionals that are trained to drive your car responsibly while complying with all car driving laws in the state of Delhi, India. For any instance of mishap such as accident, breakdown, and act of God – Breezeways Autocare isn’t liable for the damages, however we would assist you with towing, insurance processing and repairs at our service center. The customer has to undersign this notice prior to handing the keys over to our professional.

Part D of these Terms of Use set out certain terms and conditions which are applicable to all users or customers.
1. Passwords and Security
If you register to use Breezeways Autocare Services you will be given a username and password. You must keep your ID
confidential and must not disclose it or share it with anyone. You are responsible for preventing unauthorized use of your
ID.
If you believe there has been a breach of security such as the disclosure, theft or unauthorized use of your ID, you must
notify us immediately. If we reasonably believe that your ID is being used in any way which is not permitted by these
Terms of Use, we reserve the right to suspend access rights immediately on giving notice to you and to block access
from your ID until the issue has been resolved.
2. Acceptable Use Policy
The Services allow registered users to create, User accounts and avail services provided by Breezeways Autocare.
You agree to comply with all applicable laws and regulations when using breezewaysautocare.com. You are solely
responsible for all Material you submit for inclusion on or transmission via Breezeways Autocare. You must ensure that
all Material you transmit is lawful and honest. In particular you must not post or transmit any Material that:
 

is fraudulent, dishonest or misleading;
is unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws;
encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice;
infringes the copyright or other rights of any third party;
Is technically harmful (including, without limitation, computer viruses or other malicious software or harmful
data).


By submitting Material as feedback or testimonial or user contact data to us you are granting us a royalty-free, nonexclusive licence to use, reproduce, modify, translate, make available and distribute the Material on or through
Breezeways Autocare for the purpose of operating and marketing services.
3. Disclaimers
Whilst we endeavor to ensure that the information available on or through Breezeways Autocare is correct, up to date
and accurate we do not warrant the accuracy and completeness of such material.
Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements.
We cannot guarantee that Services will be fault free or continuously available. Your access to Breezeways Autocare may
occasionally be restricted to allow for repairs, maintenance or the introduction of new features.
4. Liability
To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of
earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of
your use of Breezeways Autocare or any fault or problem relating to or any content received via Breezeways Autocare.
Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our gross negligence
or for fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law.
Your statutory rights as a consumer are not affected by these Terms and Conditions. Notwithstanding anything to the
contrary herein, the maximum liability of Breezeways Autocare shall not under any circumstances other than on account
of death or personal injury due to our gross negligence, exceed in the aggregate the amount paid by you for the service
received which has resulted in a claim by you.
5. Termination of Services
We may suspend or cancel your registration and/ or terminate your access to Breezeways Autocare if you are in breach
of these Terms of Use or have made improper use of the Services. You may cancel your registration at any time by
informing us in writing. If you do so you must stop using the Services.
The suspension, cancellation or termination of your registration and your right to use the Services shall not affect either
party’s statutory right or liabilities.
6. Intellectual Property
Unless otherwise stated, the copyright, database right and other intellectual property rights in Breezeways Autocare
(including without limitation all content, materials and technology used or appearing or transmitted through it) belongs
to us. All rights are reserved.
7. Privacy and Cookies
The Breezeways Autocare platform includes areas where you are requested to input information about yourself. Any
information you submit to us shall be subject to the terms of our Privacy Policy. We use cookies on our website. By
registering use you are consenting to our use of cookies
8. General
All notices shall be given to us via email or by post using the contact details set out in the Contact Us section, or to you
at either the email or postal address you provide during registration.
We may revise these Terms of Use at any time. You are expected to check these Terms of Use from time to time to take
notice of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms of
Use may also be superseded by provisions or notices published elsewhere on our website.
9. Applicable Law
These Terms and Conditions will be subject to the laws of India and the courts at Delhi shall have exclusive jurisdiction
to resolve any disputes between us.